cerascreen
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Головна сторінка рішень
Knowledge Base
Questions about Test Kit Use
Requirements for a Test
Do I need to take the blood sample on an empty stomach?
How do the cerascreen blood tests work?
Will the costs be covered by my health insurance?
How can I order products?
Why do I have to fill out the questionnaire?
Sample Collection
ID activation – how does it work?
Is it also possible to perform the test in the evening and then post the sample the next day?
I received my test kit. What are the next steps?
What is the process of taking a cerascreen test? What happens after I send in my sample?
Instructions for taking the sample
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Blood sample collection
Can errors in blood collection or shipping affect the test results?
Difficulty collecting the blood sample
Is it also possible to take venous blood?
Can the blood also be drawn by the doctor or pharmacist?
Problem with the lancets
Tests, Results and Health
Test Results and Sample Analysis Time
I have not received a test result - what could be the reason?
Where can I see my test result after the lab analysis?
How long do I have to wait for the result after having sent my blood sample to you?
When will i get my test result?
Vitamin D Test
Histamine Intolerance Test
Allergy tests (e.g.: milk and egg, house dust etc.)
Food Reaction Test
Vitamin B12 Test
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Questions about the product
Can drugs affect the test outcome?
When does the test kit expire?
My test result from the doctor was different - why?
Can children use the test kit?
Can I take the test if I am pregnant or breastfeeding?
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Vitamin D
I already take vitamin D, when should I stop so that the test result is not affected?
Can you overdose vitamin D?
How can I increase my Vitamin D level?
Are there any limitations in the vitamin D analysis?
Food Reactions
What are IgE and IgG4?
Does the food reaction test for food intolerance also test for histamine intolerance?
What is tested during the Food Reaction Test?
I have not been eating certain foods for a while. Can the test still reveal intolerances to these foods?
Can the Food Reaction Test also measure lactose and gluten?
Histamine Intolerance
I have been eating a low histamine diet for one week. Does it make sense to take the test in this case?
Do antihistamines or DOAsin affect the test result?
Lactose, Fructose, Sorbitol
What do I need to know before performing the test?
Why are the limit values for methane and hydrogen different for the lactose test?
What can I eat before the test?
Vitamin B12
Should I stop taking B12 supplements before the test?
Mineral Analysis
Is the measurement taken from whole blood, serum or plasma?
Is it also possible to measure only one of the minerals?
Hormone Tests
Serotonin - Note for collecting the sample
Payment and Shipping
Ordering and Payment
When will I receive my order?
Which payment methods are available?
Is it also possible to pay for tests by cerascreen in installments?
Problems with the discount code entry
Shipping
Can I throw the sample into the postbox or do I have to take it to post office?
How do I send the blood sample back to cerascreen?
Which shipping options and services do you offer?
Will I incur costs for shipping?
Can I throw the sample into the postbox or do I have to take it to post office?
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Cancellation
How can I cancel an order before I receive the product?
How can I revoke my order? (after I received my order)
When will I get my money back?
User Account
Frequently Asked Questions
How do I create a user account?
How do I activate my test?
Can several people/tests be included in one user account?
I did not receive a confirmation email to activate my account.
I cannot log in and there is no error message.
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