Requirements for a Test

• Do I need to take the blood sample on an empty stomach?
• How do the cerascreen blood tests work?
• Will the costs be covered by my health insurance?
• How can I order products?
• Why do I have to fill out the questionnaire?

Sample Collection

• ID activation – how does it work?
• Is it also possible to perform the test in the evening and then post the sample the next day?
• I received my test kit. What are the next steps?
• What is the process of taking a cerascreen test? What happens after I send in my sample?
• Instructions for taking the sample

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Blood sample collection

• Can errors in blood collection or shipping affect the test results?
• Difficulty collecting the blood sample
• Is it also possible to take venous blood?
• Can the blood also be drawn by the doctor or pharmacist?
• Problem with the lancets

Test Results and Sample Analysis Time

• I have not received a test result - what could be the reason?
• Where can I see my test result after the lab analysis?
• How long do I have to wait for the result after having sent my blood sample to you?

When will i get my test result?

• Vitamin D Test
• Histamine Intolerance Test
• Allergy tests (e.g.: milk and egg, house dust etc.)
• Food Reaction Test
• Vitamin B12 Test

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Questions about the product

• Can drugs affect the test outcome?
• When does the test kit expire?
• My test result from the doctor was different - why?
• Can children use the test kit?
• Can I take the test if I am pregnant or breastfeeding?

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Vitamin D

• I already take vitamin D, when should I stop so that the test result is not affected?
• Can you overdose vitamin D?
• How can I increase my Vitamin D level?
• Are there any limitations in the vitamin D analysis?

Food Reactions

• What are IgE and IgG4?
• Does the food reaction test for food intolerance also test for histamine intolerance?
• What is tested during the Food Reaction Test?
• I have not been eating certain foods for a while. Can the test still reveal intolerances to these foods?
• Can the Food Reaction Test also measure lactose and gluten?

Histamine Intolerance

• I have been eating a low histamine diet for one week. Does it make sense to take the test in this case?
• Do antihistamines or DOAsin affect the test result?

Lactose, Fructose, Sorbitol

• What do I need to know before performing the test?
• Why are the limit values ​​for methane and hydrogen different for the lactose test?
• What can I eat before the test?

Vitamin B12

• Should I stop taking B12 supplements before the test?

Mineral Analysis

• Is the measurement taken from whole blood, serum or plasma?
• Is it also possible to measure only one of the minerals?

Hormone Tests

• Serotonin - Note for collecting the sample

Ordering and Payment

• When will I receive my order?
• Which payment methods are available?
• Is it also possible to pay for tests by cerascreen in installments?
• Problems with the discount code entry

Shipping

• Can I throw the sample into the postbox or do I have to take it to post office?
• How do I send the blood sample back to cerascreen?
• Which shipping options and services do you offer?
• Will I incur costs for shipping?
• Can I throw the sample into the postbox or do I have to take it to post office?

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Cancellation

• How can I cancel an order before I receive the product?
• How can I revoke my order? (after I received my order)
• When will I get my money back?

Frequently Asked Questions

• How do I create a user account?
• How do I activate my test?
• Can several people/tests be included in one user account?
• I did not receive a confirmation email to activate my account.
• I cannot log in and there is no error message.

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