If you have forgotten your password, you can request a new password. To do this, go to https://my.cerascreen.com/users/password/new Enter your email address with which you have registered on our website and you will automatically receive a new password. If your problem wass not solved here, please contact us via email at questions@cerascreen.co.uk.
In this case there is no user account. You can easily create a new user account. If your problem was not solved here, please contact us by email at questions@cerascreen.co.uk.
First, please make sure that you have already created a user account with us. You can order our products without creating an account. If you can't create a new account, please check your spam folder first. If there is also no confirmation email you can request a new confirmation email. To do this, go to https://my.cerascreen.com/users/confirmation/new. Enter your email address and click on the button "resend confirmation instructions". If there is no confirmation email please contact us via email at questions@cerascreen.co.uk.
All shipments are free of charge. At the moment it is not possible to choose special shipping options or services. We choose the shipping service (mail or parcel) depending on the package size. Usually you will get your goods within 3-4 working days.
The test kit comes with an envelope which already has a shipping label. You can simply throw this into a postbox. In summer, we recommend that you hand in your blood sample directly at the post office so that it is not exposed to the heat in the mailbox. As a result, the blood can clot and will no longer be able to be evaluated. If your blood is clotted when it arrives at the lab, we will automatically send you a new test kit. In this case, you will be informed in advance by email.
The cerascreen discount codes are usually redeemable only once and only for one specific product. Directly below the coupon code you can read for which product the code is useable. After you have decided which products you want to order you can have them displayed in your shopping cart. After agreeing to conditions of use an sale you can continue to checkout. Here you have the option to enter the discount code in the field provided (see picture). Afterwards please click on the button Apply. If the problem is not solved, please contact us by email at support@cerascreen.co.uk.
As soon as our account has registered a receipt of payment the order will be shipped. With the payment method "online transfer" or "advance payment", depending on the bank, the registration of the payment may take a few days. Once the products are sent you will receive an email with your shipment number. If your problem was not solved here, please contact us by email at support@cerascreen.co.uk.
Yes, a doctor or pharmacist can also help you with the blood sampling. Please consult your doctor or pharmacist. Cerascreen will not pay for any costs that may incur.
No, our test can only be performed with capillary blood.
Our products can be easily ordered online. The following video shows step by step how to make a purchase on our website.
