Questions about the user account

How do I create a user account?
When logging in with a computer: Go to https://my.cerascreen.com/users/sign_up and enter your email, consider your own password and agree to the terms o...
Thu, 16 May, 2019 at 11:40 AM
I cannot log in and there is no error message.
In this case there is no user account. You can easily create a new user account. If your problem is not solved here, please contact us by mail to help@ceras...
Thu, 16 May, 2019 at 11:55 AM
I did not receive a confirmation mail to activate my account.
First please make sure that you have already created a user account with us. You can order our products without creating an account. If you can't creat...
Thu, 16 May, 2019 at 11:52 AM
How do I get a new password?
If you have forgotten your password, you can request a new password. To do this, go to https://my.cerascreen.com/users/password/new Enter your email address...
Thu, 16 May, 2019 at 11:48 AM
Can several persons/tests be included in one user account?
Yes, that is not a problem at all. You can use a user account for your entire family, as several test kits can be activated with one user account. To do so,...
Thu, 16 May, 2019 at 11:45 AM
How can I sign up for the newsletter?
Keep up-to-date on the latest findings in the world of health and give yourself the chance to win a €100 voucher. We regularly post updates that will help y...
Fri, 17 May, 2019 at 10:18 AM