Questions regarding the order, oder process and about the deivery

How can I revoke my order? (After I got the product)
You can return the products in their original condition within 120 days. Please contact us and tell us your Test ID, which you can find inside the test kit ...
Wed, 23 Jan, 2019 at 11:45 AM
How can I order the products?
Our products cannot be ordered by telephone. They can only be ordered online. In the following video the individual steps of the order process are introduce...
Tue, 31 Jul, 2018 at 3:21 PM
Problems with the discount code entry
The cerascreen discount codes are usually redeemable only once and only for one specific product. Directly below the coupon code you can read for which prod...
Wed, 23 Jan, 2019 at 11:52 AM
When do I receive my order?
As soon as the accounting has registered a receipt of payment the order will be shipped. With the payment method "online transfer" or "advanc...
Wed, 23 Jan, 2019 at 11:52 AM
Are postage costs incurred?
Shipment within Germany is free of charge. Shipping to Switzerland, Netherlands and the UK is also free of charge. Shipping to Austria is free of charge fro...
Tue, 6 Nov, 2018 at 12:56 PM
Which payment methods can I choose?
You can choose between three different payment processes; PayPal, Payment in Advance, Credit Card. The order will only be sent after the payment has been re...
Thu, 31 Jan, 2019 at 5:26 PM