Please first make sure that you have already created a user account with us. You can order our products without creating an account. If you can't create a new account, please check your Spam folder first.

If there is also no confirmation email you can request a new confirmation email. To do this, please first go back to the "MyCerascreen" area. There you can click on the button "Didn't received confirmations constructions?" (see picture below). Please enter your email address in the next step and click on the button "resend confirmation instructions". 


If there is no confirmation mail please contact us via email.