Your system for life.

Questions about the product 9

• How do the cerascreen blood tests work?
• Do I need to take the blood sample on an empty stomach?
• How long is the testkit durable?
• Do drugs affect the outcome?
• Are there also tests for pregnant women?

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Questions regarding the order, oder process and about the deivery 9

• How can I cancel an order before I receive the product?
• How can I revoke my order? (After I got the product)
• How can I order the products?
• Problems with the discount code entry
• When do I receive my order?

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Questions about the user account 5

• How do I create a user account?
• I cannot log in and there is no error message.
• I do not receive a confirmation mail to activate my account.
• How do I get a new password?
• Can several persons/tests be included in one user account?

Questions regarding the sample, sample taking and about the testkit 15

• ID activation – how does that work?
• Can I throw the sample into the postbox or do I have to take it to post office?
• Taking a blood sample does not work
• Can I throw the sample into the pillar box when it's very hot / cold outside?
• Is it also possible to take venous blood?

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Questions about the test result 3

• I have not received a test result - what could be the reason?
• The doctor has measured something else - why?
• Where do I see my result after the evaluation?

When will I get my test result 21

• Allergy tests (eg: milk and egg, house dust etc.)
• Cholesterol Test
• Stress Hormone Test
• Iron Deficiency Test
• Fructose Intolerance Test

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Shipping and Checkout 7

• Can my order be delivered to a packing station as well?
• Is it also possible to pay for tests by cerascreen in instalments?
• How long do I have to wait for the result after having sent my blood sample to you?
• How do I send the blood sample back to you?
• To which countries is shipping possible?

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Histamine Intolerance 2

• I have been eating histamine-poor for one week. Does it make sense to carry out the test in this case ?
• Do antihistamines or DOAsin affect the test result?

Food Reactions 5

• What is IgE and IgG4?
• What is tested during the Food Reaction Test?
• Is the food reaction test for food intolerance also testing for histamine intolerance?
• Can the Food Reaction Test also measure lactose and gluten?
• I have no longer been eating certain foods for some time. Does the test reveal intolerances?

Vitamin D 4

• How can I increase my Vitamin D level?
• Can vitamin D be overdosed?
• I already take vitamin D, when should I stop the preparation so that the test result is not falsified.
• Are there any limitations in the determination of vitamin D?

Lactose, Fructose, Sorbitol 2

• What should I pay attention to before performing the test?
• Why are the limit values ​​for methane and hydrogen different for the lactose test?

Hormone Tests 2

• Instructions for utilization
• Serotonin - Instructions for Carrying Out

Mineral Analysis 2

• Is the measurement taken from whole blood, serum or plasma?
• Is it also possible to measure only one of the minerals?

Vitamin B12 1

• Should I stop taking B12 supplements before the test?