Requirements for a test

• Do I need to take the blood sample on an empty stomach?
• How do the cerascreen blood tests work?
• Will the costs be covered by my health insurance?
• How can I order products?
• Why do I have to fill out the questionnaire?

Sample collection

• Test ID activation – how does it work?
• Can I collect my sample in the evening and then mail it the next day?
• I received my test kit. What are the next steps?
• How does a cerascreen test work? What happens after I send in my sample?
• Instructions for taking the sample

View all (7) articles

Blood sample collection

• Can errors in blood collection or shipping affect my test result?
• I'm having trouble collecting my blood sample
• Can I also use venous blood for my sample?
• Can my doctor collect my blood sample for me?
• I'm having trouble with the lancets

Test Results and Sample Analysis Time

• I have not received a test result - what could be the reason?
• Where can I find my test result?
• How long do I have to wait for my test result after I have sent in my sample?

When will I get my test result?

• Food Sensitivity & Allergy Tests

Questions about the product

• Do drugs affect the outcome?
• When does the test kit expire?
• Can children use the test kit?
• Can I take the test if I am pregnant or breastfeeding?
• Can donating blood affect the result?

View all (6) articles

Vitamin D

• I already take vitamin D, when should I stop taking the supplement so that the test result is not affected?
• Can you overdose vitamin D?

Food Allergies & Sensitivities

• What are IgE and IgG4?
• Can the food reaction tests also measure lactose and gluten?
• What is tested during the Food Reaction Test?
• I have not been eating certain foods for some time. Can the test still reveal intolerances?
• Does the food intolerance test also test for histamine intolerance?

Ordering and Payment

• When will I receive my order?
• Which payment methods can I choose?
• Can I pay for tests from Cerascreen in installments?
• Problems with the discount code entry

Shipping

• Can I put the sample into the mailbox or do I have to take it to post office?
• How do I send the blood sample back to cerascreen?
• Which shipping options and services do you offer?
• Will I incur costs for shipping?
• Can I throw the sample into the mailbox when it's very hot or cold outside?

View all (9) articles

Cancellation

• How can I cancel an order before I receive my order?
• How can I cancel my order? (After I received the order)
• When will I get my money back?

Frequently Asked Questions

• How do I create a user account?
• How do I activate my test?
• Can several people/tests be included in one user account?
• I did not receive a confirmation email to activate my account.
• I cannot log in and there is no error message.

View all (7) articles