Questions about Test Kit Use
Requirements for a test
Do I need to take the blood sample on an empty stomach?
How do the cerascreen blood tests work?
Will the costs be covered by my health insurance?
How can I order products?
Why do I have to fill out the questionnaire?
Test ID activation – how does it work?
Can I collect my sample in the evening and then mail it the next day?
I received my test kit. What are the next steps?
How does a cerascreen test work? What happens after I send in my sample?
Instructions for taking the sample
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Blood sample collection
Can errors in blood collection or shipping affect my test result?
I'm having trouble collecting my blood sample
Can I also use venous blood for my sample?
Can my doctor collect my blood sample for me?
I'm having trouble with the lancets
Tests, Results, and Health
Test Results and Sample Analysis Time
I have not received a test result - what could be the reason?
Where can I find my test result?
How long do I have to wait for my test result after I have sent in my sample?
When will I get my test result?
Food Sensitivity & Allergy Tests
Questions about the product
Do drugs affect the outcome?
When does the test kit expire?
Can children use the test kit?
Can I take the test if I am pregnant or breastfeeding?
Can donating blood affect the result?
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I already take vitamin D, when should I stop taking the supplement so that the test result is not affected?
Can you overdose vitamin D?
Food Allergies & Sensitivities
What are IgE and IgG4?
Can the food reaction tests also measure lactose and gluten?
What is tested during the Food Reaction Test?
I have not been eating certain foods for some time. Can the test still reveal intolerances?
Does the food intolerance test also test for histamine intolerance?
Payment and Shipping
Ordering and Payment
When will I receive my order?
Which payment methods can I choose?
Can I pay for tests from Cerascreen in installments?
Problems with the discount code entry
Can I put the sample into the mailbox or do I have to take it to post office?
How do I send the blood sample back to cerascreen?
Which shipping options and services do you offer?
Will I incur costs for shipping?
Can I throw the sample into the mailbox when it's very hot or cold outside?
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How can I cancel an order before I receive my order?
How can I cancel my order? (After I received the order)
When will I get my money back?
Frequently Asked Questions
How do I create a user account?
How do I activate my test?
Can several people/tests be included in one user account?
I did not receive a confirmation email to activate my account.
I cannot log in and there is no error message.
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