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Frequently Asked Questions
Questions about the product
How do the cerascreen blood tests work?
Do I need to take the blood sample on an empty stomach?
How long is the testkit durable?
Do drugs affect the outcome?
Are there also tests for pregnant women?
See all 9 articles
Questions regarding the order, oder process and about the deivery
How can I revoke my order? (After I got the product)
How can I order the products?
Problems with the discount code entry
When do I receive my order?
Are postage costs incurred?
See all 6 articles
Questions about the user account
How do I create a user account?
I cannot log in and there is no error message.
I do not receive a confirmation mail to activate my account.
How do I get a new password?
Can several persons/tests be included in one user account?
Questions regarding the sample, sample taking and about the testkit
ID activation – how does that work?
Can I throw the sample into the postbox or do I have to take it to post office?
Taking a blood sample does not work
Is it also possible to take venous blood?
Can the blood also be taken from the doctor or pharmacist?
See all 8 articles
Questions about the test result
I have not received a test result - what could be the reason?
Where do I see my result after the evaluation?
When will I get my test result
Allergy tests (eg: milk and egg, house dust etc.)
Stress Hormone Test
Iron Deficiency Test
Fructose Intolerance Test
See all 21 articles
Shipping and Checkout
Can my order be delivered to a packing station as well?
How long do I have to wait for the result after having sent my blood sample to you?
How do I send the blood sample back to cerascreen?
I have been eating histamine-poor for one week. Does it make sense to carry out the test in this case ?
Do antihistamines or DOAsin affect the test result?
What is IgE and IgG4?
Can the Food Reaction Test also measure lactose and gluten?
How can I increase my Vitamin D level?
Can vitamin D be overdosed?
I already take vitamin D, when should I stop the preparation so that the test result is not falsified.
Are there any limitations in the determination of vitamin D?
Lactose, Fructose, Sorbitol
What should I pay attention to before performing the test?
Why are the limit values for methane and hydrogen different for the lactose test?
Instructions for utilization
Serotonin - Instructions for Carrying Out
Is the measurement taken from whole blood, serum or plasma?
Is it also possible to measure only one of the minerals?
Should I stop taking B12 supplements before the test?