All shipping is free of charge. At the moment it is not possible to choose special shipping options or services. We choose the shipping service (mail or parcel) depending on the package size. Usually you will receive your order within 3-4 business days. Due to the current pandemic situation, this may take longer.
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If you have forgotten your password, you can request a new password. To do this, go to https://my.cerascreen.com/users/password/new. Enter your email address with which you have registered on our website and you will automatically receive a new password. If your problem was not solved here, please contact us via email at email@example.com.
This means you do not have a user account. You can easily create a new user account. If your problem is not solved here, please contact us by email to firstname.lastname@example.org.
First please make sure that you have already created a user account with us. You can order our products without creating an account. If you can't create a new account, please check your spam folder first. If there is also no confirmation email you can request a new confirmation email. To do this, go to https://my.cerascreen.com/users/confirmation/new Enter your email address and click on the button "resend confirmation instructions". If there is no confirmation mail please contact us via email at email@example.com.
Yes, that is not a problem at all. You can use a user account for your entire family, as several test kits can be activated with one user account. To do so, log in to https://my.cerascreen.com/ and activate the test kit. After entering the test ID, enter the name and details of the person who took the test.
The following video shows you step-by-step how to activate your test online.
How to log in with a computer: Go to https://my.cerascreen.com/users/sign_up and enter your email, choose your password and agree to the terms of service. You will then receive a confirmation email. After confirming your account you can log in.
As soon as the products have arrived you will receive your reimbursment using the same payment method from your original transaction. If this does not answer your question, please contact us by email at firstname.lastname@example.org,. Please include your order number, name and email.
You can return the products in their original condition within 120 days. Please contact us and tell us your Test ID, which you can find inside the test kit and your order number. For repayment we use the same payment method as you have chosen for the transaction.